The Glitch Support Team responds to most support requests within 24 business hours as long as they are sent via:
- A Help Center support request
- An email to firstname.lastname@example.org
- A direct tweet
- A direct Facebook message
Our business hours are:
Monday - Friday, 10 a.m. - 6 p.m. EST.
Glitch is closed for the following U.S. holidays:
- New Year's Day
- Dr. Martin Luther King Jr.’s Birthday
- President’s Day
- Memorial Day
- July 4
- Labor Day
- National Election Day
- Thanksgiving and the following day
- Christmas Day
When a holiday falls on Saturday, Glitch will be closed the preceding Friday. When a holiday falls on a Sunday, Glitch will be closed the following Monday.
During holidays, our team continues to monitor the site and will respond to urgent issues when needed.