If your account or one of your projects has been suspended and you believe that you did not violate our Terms of Service, you may appeal the suspension. A suspension appeal can be filed, using the steps listed below.

How to appeal a suspension:

1. Use the email address that is associated with your Glitch account to send us a support request.

2. In the subject line, write “Suspension Appeal”

3. In your message, include:

   • Your Glitch username.

   • If appealing a project suspension, the name of the project(s) that have been suspended.

   • An explanation of why you believe your account or project(s) should not have been suspended.

When making an appeal, be aware of the following:

• The appeal must come from the account holder or project owner.

• Appeals are reviewed in the order that they are received.

• Every appeal will be carefully reviewed by at least one member of the Glitch Community team and one member of the Glitch Support Team.

• Every appeal will receive a response within 1 business week.

• Sending multiple appeals or otherwise spamming Glitch, will disqualify the appeal.

• All appeal decisions are final. If a subsequent appeal is made, it will be disqualified.

• Appeals that are made using any other method than the steps listed above will not be considered.